Label printing for jewellery, watches and precious stones is not a standard IT application. Therefore eXtra4 offers well-founded support for label printing systems. We build on more than three decades of labelling experience and know how to make complex technology easy to understand.
 

Explanation competence in many languages

If software or hardware malfunctions occur, our technical team is at your side worldwide. Our employees at eXtra4 support you in German and English. By prior arrangement, communication is also possible in French, Spanish and Russian.
 

 

At eXtra4 we generally provide support by telephone and online (remote). In special cases we help our users on request also personally on site. You can reach us via:
 

Support on your own computer

For online support, we use standard eXtra4 software based on Internet telephony. It allows us to access the user's computer directly from anywhere in the world. The user can follow the events on his own screen and interrupt the connection at any time. We work with the following proven support tools:

A double click on a logo opens the corresponding software for download on your computer.
  

 

Should you require support with hardware and software for label printing, we will be happy to help you. You can reach the eXtra4 support team during our office hours:

Mo to Thu:  8.00-12.00 and 13.00 - 16.00 

Friday: 8.00-12.00

First-aid support included

For some time now, we have observed that label printing users are facing increasing problems as operating systems and hardware become more and more complicated. Therefore, every purchaser of hardware or software from the eXtra4 range automatically acquires together with the product an appropriate support contingent for first aid. It is already included in the stated product price and is deposited with the serial or licence number of the product for the purchaser.

Remuneration for support services

If help is needed beyond the support contingent already included in the hardware or software price, we charge for the required time by units of six minutes each.
 

Handling of support transactions

We accept support requests verbally, by telephone, or in writing, by e-mail. The requester receives an immediate confirmation of his support order by e-mail under his individual transaction number. Members of the eXtra4 support team will contact the person asking for help by phone in a timely manner.

Arising support times will be charged with at least two support units according to expenditure. Invoicing takes place under the individual number of the support transaction after the malfunction has been eliminated.