for jewellers and manufacturers
plain or with individual logo
for marking in a label printer
OUR PRODUCT RANGE
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Support-Bonus-System from eXtra4
Advantages of turnover with eXtra4
Customer loyalty rewards eXtra4 with cost advantages for support. The Support-Bonus-System guarantees all participants the remuneration of sales of hardware and inhouse software from the range of eXtra4 Labelling Systems with support units. They are already included in the product price as bonus points.So as soon as you buy label printers, barcode scanners as well as software licenses from us you will receive bonus support units. If required, you can redeem these free of charge as support times.
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Acquisition of Support-Bonus-Points
We grant a fixed contingent of support units as bonus points for all hardware and software sales made with eXtra4 Labelling Systems.Bonus points are credited immediately after the purchase. For this purpose, we automatically create a Support Ticket Account for the customer when the eXtra4 hardware or software is purchased for the first time.
As confirmation, you will receive your ticket number from us. This means that you will be personally served in the event of a support case and can monitor your support credit.
![support bonus einheit 6min en](/images/stories/support_pic/support_bonus_einheit_6min_en.png)
The Support Bonus Guidelines
Support conditions for eXtra4
As a participant of the Support-Bonus-System you can send us support requests by phone and e-mail or personally in our company. You can reach us via:
The eXtra4 support times:
Our eXtra4-Team will be at your disposal on the following days:
Mo to Thu: 8.00-12.00 und 13.00 - 16.00
Friday: 8.00-12.00
The value of Support-Bonus-Points
Support times at eXtra4 are billed in units of 1/10th of an hour (6 minutes) for the price of € 8,75. With a Support-Bonus-Point you purchase 6 free minutes of support, which you can use at any time. Support due to bugs in software and hardware purchased on our premises is free of charge.1 Bonus-Point = 6 min Support = € 8,75
Settlement of support bonuses
Technical expertise concentrated in separate subsidiary
Our support know-how at eXtra4 is based on more than three decades of experience with label printing systems. Since 2016, we have outsourced this wealth of experience to eXtra4 Software+Service GmbH, a legally independent company that bundles the sectors of software for labelling and identification including associated services such as support and hardware support.Support credit always in view
As the owner of an eXtra4 support account, you can check the status of the support account and the corresponding bookings with any current software from our company. All you need is Internet access.Clients without access to eXtra4 software are welcome to request our Printer Support Tool, which also provides this function..
Our support and sales staff will be happy to answer any further questions you may have about your support ticket account.
Convenient additional purchase of support points
As a participant in the support bonus system, security-conscious label printing users also have the opportunity to purchase additional support units. In addition to the credit of bonus points, support services can be purchased as a bundle of 10 support units like a conventional product. This also applies to users who are not support bonus participants and are not yet part of the eXtra4 customer base. This ensures that even complex support cases can be handled quickly and easily.Learn more about the Support-Ticket-System >>
![s-t-s-rechts](/images/stories/support_pic/s-t-s-rechts.png)
The Support-Ticket-System of eXtra4
Help for all label printing users
Whether you are already a client of eXtra4 and have purchased your printing system from us is irrelevant. Every user has access to our expert knowledge for his individual issues with software and hardware for label printing.
![STicketS compo rgb produkte lifesaver](/images/stories/support_pic/STicketS_compo_rgb_produkte_lifesaver.jpg)
Buy your ticket now and participate!
Buy a support ticket from eXtra4 now and get advice and action from our label printing experts for your specific problem as soon as possible.Click on the logo to go to the order form. We will immediately send you an eXtra4 Support Ticket with your personal ticket number under which we will set up your account for crediting and billing support units for you.
The eXtra4 support services
Individual solution for label printing problems
As a participant of the Support-Ticket-System you can send us support requests by phone and e-mail or in person in our company. You can reach us via:
The eXtra4 support times:
Mo to Thu: 8.00-12.00 und 13.00 - 16.00
Friday: 8.00-12.00
Costs and terms for support services
Support effort under control
Support times at eXtra4 are billed in units of 1/10th of an hour (6 minutes) each. A Support-Ticket includes 10 support units of 6 minutes each. With a support ticket you can purchase one hour of support for € 87, 50.Support, which arises due to errors in software and hardware purchased from us, is free of charge.
1 Ticket = 60 min Support = € 87,50
Billing of support services
The accrued time units of the support will first be offset against the credit on the support account. If the support credit is not sufficient to cover the support costs, the non-secured expenses will be charged via invoice.
![support einheit 6min en](/images/stories/support_pic/support_einheit_6min_en.png)
Technical expertise independent as subsidiary
Our support know-how at eXtra4 is based on more than three decades of experience with label printing systems. Since 2016, we have outsourced this wealth of experience to eXtra4 Software+Service GmbH, a legally independent company that bundles the sectors of software for labelling and identification including associated services such as support and hardware support.Account control - your support assets
always in view
As the owner of an eXtra4 Support-Ticket, you can check the status of your support account and the corresponding bookings with any current software from our company. You only need Internet access, but no Internet browser (such as Firefox or Chrome). Clients without access to eXtra4 software are welcome to request our Printer Support Tool, which also provides this function.
Our support and sales staff will be happy to answer any further questions you may have about our support ticket system
.Collect support credits through eXtra4 products
Label printing users automatically participate in the Support-Bonus-System with the purchase of eXtra4 hardware and software.Your personal points account is created at the time of your first purchase in order to book the Support Bonus Points included in the price. In this way, support is already provided from installation and set-up, respectively help is ensured in case of emergency.
Learn more about the Support-Bonus-System >>
![s-b-s-rechts](/images/stories/support_pic/s-b-s-rechts.png)
Registration Support-Bonus-System
With this form you declare your willingness to participate in the Support-Bonus-System of eXtra4.
We will immediately send you our support bonus agreement, which you must sign and return to us.
Purchase of 10 support units
With this form you order the purchase of 10 units of support à 6 min by the eXtra4 support team.
If you do not yet have a support ticket, we will assign you a ticket number.
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OUR NOVELITIES
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WORLDWIDE DELIVERY...
eXtra4 Labelling Systems operates internationally - focusing on the market for jewellery, watches and gemstones. We supply customers around the globe. In more than 25 countries we have representatives for labels and label printing systems.
Our labelling systems in the field of software and associated services are supported by our subsidiary eXtra4 Software+Service GmbH.
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TOP SELLER
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